Frequently Asked Questions
Key details regarding booking, alcohol policies, audio connectivity, and vehicle amenities.
Can passengers bring alcoholic beverages on board (BYOB)?▼
Yes. Passengers aged 21 and older with valid government-issued photographic ID may bring beer, wine, seltzers, and spirits on board. We supply fresh ice in built-in coolers, drink holders, and disposable cups on every vehicle.
How does the reservation process work?▼
Once you submit a quote request or call dispatch, we verify vehicle availability and provide an all-inclusive rate quote. A standard credit card deposit secures your vehicle and date, with the balance due prior to departure.
What is the cancellation or rescheduling policy?▼
Reservations can be rescheduled with at least 14 days advance written notice subject to fleet availability. Deposits are non-refundable for cancellations made less than 14 days prior to your scheduled reservation.
Can passengers connect phones to the sound system?▼
Yes. Every vehicle features Bluetooth pairing and standard auxiliary cable inputs so your group can stream audio directly from your smartphone.
Are unlimited stops included during our reservation?▼
Yes. You have the vehicle and driver for your reserved hours. You may make multiple stops for pickups, dinners, photo opportunities, and venue drop-offs within your scheduled reservation time.
Is smoking or vaping allowed inside the vehicles?▼
No. All vehicles in our fleet are strictly non-smoking and non-vaping. Chauffeurs can pull over for brief curbside breaks upon request.
Is driver gratuity included in the rate?▼
Depending on your package, chauffeur gratuity may be included in the total quote or provided directly to the driver at the conclusion of the event.
What geographic regions do you serve?▼
We provide service across Washington DC, Northern Virginia (Arlington, Alexandria, Fairfax, Tysons, Loudoun County), and Suburban Maryland (Bethesda, Silver Spring, National Harbor).
Have a Question About Your Specific Itinerary?
Our dispatch team is happy to answer questions regarding multi-stop timing, venue staging, and vehicle choices.